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Support

How can we help?

Tell us what is going on and a real person on the Vexel team will answer. Every request gets a ticket number, so you can follow the whole conversation in one place.

We aim to answer within one business day

Urgent problems (you cannot work, or a wrong charge) go to the front of the queue. Our team is based in Central European Time.

Prefer email? support@vexel.video

Open a support ticket

No account needed. If you have one, sign in first so we can link the ticket to it.

We reply here. No account needed.

What you did, what you expected, what happened instead, and any error text.0/10,000

Screenshots or recordings

Up to 5 files · PNG, JPEG, WebP, GIF, PDF up to 15 MB

We add your browser, screen size and app version so we can reproduce the problem. Never passwords or payment details.

Have an account? Sign in to attach screen recordings and link a project.